Annual Satisfaction Survey Results Highlight Strong Support Services

Katrina Cardillo • July 6, 2025

BFAIR remains committed to providing high-quality services across Residential, Employment, Day Habilitation, CBDS, Individual and Family Support, Community Living, and Adult Family Care/Shared Living programs. 


This year, 160 family/guardian surveys were mailed to ensure confidentiality, with 35 returned—a 22% response rate. Feedback is also gathered through ISP meetings, team discussions, and informal communication. 


For individuals served, 164 out of 177 participated in the satisfaction survey, yielding a strong 93% response rate. All data was entered confidentially by Quality Assurance staff using SurveyMonkey. 


Survey topics included human rights, communication, health and safety, assistive technology, and overall satisfaction. Results are analyzed for trends and shared with Department Directors for any necessary follow-up. 



Overall, satisfaction ratings were high across both groups. However, the low family response rate may limit how representative those results are. BFAIR is recognized for staff consistency, responsiveness, excellent care, and service access. The Quality Assurance team will use the results to guide ongoing improvement efforts. 


SURVEY RESULTS
CARF seal

BFAIR Earns Three-Year CARF Accreditation

By Katrina Cardillo • June 3, 2025
BFAIR (Berkshire Family & Individual Resources) received a three-year Commission on Accreditation of Rehabilitation Facilities (CARF) accreditation for their Day Habilitation and AFC (Adult Family Care) services. The accreditation extends through 2028.
Katrina Cardillo

BFAIR Promotes Katrina Cardillo to Senior Director of Marketing and Public Relations

By Katrina Cardillo • March 13, 2025
BFAIR (Berkshire Family & Individual Resources) is pleased to announce the promotion of Katrina Cardillo, MBA, to Senior Director of Marketing and Public Relations. In her new role, Cardillo will not only continue to lead marketing and PR initiatives but will also play an important role advancing BFAIR’s fundraising activities.
Ethel Altiery

Ethel Altiery Appointed Interim CEO of BFAIR

By Katrina Cardillo • March 11, 2025
FOR IMMEDIATE RELEASE Media Contact: Katrina Cardillo Director of Marketing & Public Relations BFAIR 771 South Church Street North Adams, MA 01247 413.664.9382 kcardillo@bfair.org www.bfair.org Ethel Altiery Appointed Interim CEO of BFAIR Tue. March. 11, 2025 - (North Adams, MA) – BFAIR (Berkshire Family and Individual Resources) is pleased to announce the appointment of Ethel Altiery as Interim Chief Executive Officer, effective March 28th. Altiery, who has served BFAIR for 25 years, brings extensive leadership experience and a deep commitment to the organization’s mission. Ethel Altiery has played a pivotal role in BFAIR’s operations, most recently as Chief Operating Officer. Her longstanding dedication to the organization, along with her comprehensive understanding of BFAIR’s programs and services, makes her an ideal leader to guide the agency through this transition period. “Our Board of Directors is thrilled to appoint Ethel as Interim CEO,” said Pete Mirante, BFAIR Board Chair. “Her unwavering commitment to our mission, staff, and the individuals we serve ensures strong and stable leadership as we continue our search for a permanent CEO.” The Board and Senior Management Team are confident that under Altiery’s direction, BFAIR will continue to excel in delivering high-quality services to individuals and families. For more information or to contact Ethel Altiery directly, you will reach her at (413) 664-9382 ext. 128 or ealtiery@bfair.org.
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