Annual Satisfaction Survey Results Highlight Strong Support Services
BFAIR remains committed to providing high-quality services across Residential, Employment, Day Habilitation, CBDS, Individual and Family Support, Community Living, and Adult Family Care/Shared Living programs.
This year, 160 family/guardian surveys were mailed to ensure confidentiality, with 35 returned—a 22% response rate. Feedback is also gathered through ISP meetings, team discussions, and informal communication.
For individuals served, 164 out of 177 participated in the satisfaction survey, yielding a strong 93% response rate. All data was entered confidentially by Quality Assurance staff using SurveyMonkey.
Survey topics included human rights, communication, health and safety, assistive technology, and overall satisfaction. Results are analyzed for trends and shared with Department Directors for any necessary follow-up.
Overall, satisfaction ratings were high across both groups. However, the low family response rate may limit how representative those results are. BFAIR is recognized for staff consistency, responsiveness, excellent care, and service access. The Quality Assurance team will use the results to guide ongoing improvement efforts.
