Brain Injury Awareness Month (March)

Katrina Cardillo • July 27, 2026

Brain Injury Awareness Month (March)

Michelle Carleton (left) and Norma Santos Delgado (right) in DC for Brain Injury Awareness Month

Brain Injury Awareness Month (March)

Michelle Carleton, Vice President of Residential Services, and Norma Santos Delgado, Assistant Director of ABI Residential, represented BFAIR at the Brain Injury Association of America's National Conference and Awareness Day in Washington, D.C.

This inspiring event brought together individuals living with brain injuries, caregivers, healthcare providers, and advocates from across the country. Throughout the week, Michelle and Norma took part in educational sessions, connected with leaders in the brain injury community, and joined advocacy efforts on Capitol Hill. The conference centered on strengthening the collective impact of the brain injury community, sharing best practices, and advancing awareness and support for those affected by brain injuries.

We are proud to have had Michelle and Norma represent BFAIR and bring back valuable insights to help us keep improving our services and supports.

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Sponsor logos for the Western MA Caring Force Rally

The Caring Force Returns to Westfield for Third Annual Rally Advocating for Fair Wages and Human Services Funding

By Katrina Cardillo • August 19, 2026

300+ workers, individuals served, and advocates to gather at Westfield State University, joined by Western MA legislators

BFAIR Names Theresa Denette, MBA, as Chief Operating Officer

By Katrina Cardillo • August 18, 2026

FOR IMMEDIATE RELEASE Media Contacts: Katrina Cardillo Senior Director of Marketing & PR BFAIR 771 South Church Street North Adams, MA 01247 413.664.9382 kcardillo@bfair.org www.bfair.org BFAIR Names Theresa Denette, MBA, as Chief Operating Officer Tues. Aug. 18, 2026 (North Adams, MA) — BFAIR announced today that Theresa Denette, MBA, has been named the organization's permanent Chief Operating Officer (COO), following her tenure in the role on an interim basis since earlier this year. The appointment reflects Denette's proven leadership and the confidence BFAIR's board and executive team have in her ability to guide the organization's operations going forward. Denette has spent nearly 25 years with BFAIR, steadily advancing from Assistant Program Director to a series of senior leadership roles spanning Day Services, Quality Assurance, Clinical Services, and agency-wide Operations. Throughout her career, she has been a driving force behind program growth, operational quality, and organizational innovation. "Theresa has proven, time and again, that she is the right person for this role," said Randall Kinnas, Chief Executive Officer. "Her deep institutional knowledge, steady leadership, and genuine dedication to the individuals and families we serve have already made a real impact across our organization. I'm confident that with Theresa in this position permanently, BFAIR is exceptionally well-positioned for continued growth and excellence in the years ahead." Denette holds a Bachelor of Arts in Social Science from Westfield State College, an MBA from Southern New Hampshire University, and a Graduate Certificate in Human Resources from Fitchburg State University. She serves as President of the Board of Directors for the Northern Berkshire Community Coalition and is a member of the McCann Business Technology Advisory Board. She lives in Clarksburg with her husband and children. ###