Program Spotlight: Family & Individual Support

Katrina Cardillo • July 27, 2026

Program Spotlight: Family & Individual Support

Meet Lori!

This issue's Program Spotlight shines on Lori C., who has been a cornerstone of our Family & Individual Supports program for nearly a decade. We are so lucky to have her.

Lori is the ultimate helper, always looking out for the people around her. Whether she's supporting her peers at women's group, lending a hand at the BFAIR office, or handcrafting beautiful birthday cards for friends, she brings joy with her everywhere she goes.

Out in the community, Lori keeps just as busy. She sings in her church choir, helps prepare community lunches, and sets up for events at the Italian American Club. She volunteers at Wander, crafts seasonal magnets and pins to give away, and never misses a chance to enjoy open mic night, karaoke, or a good game of bingo.

Lori has also been crushing her personal health goals lately, staying active with regular walks around town, swapping soda for water, and choosing healthier foods along the way.

Lori is full of creative ideas, kindness, and positivity. Thank you for being you, Lori!

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Sponsor logos for the Western MA Caring Force Rally

The Caring Force Returns to Westfield for Third Annual Rally Advocating for Fair Wages and Human Services Funding

By Katrina Cardillo • August 19, 2026

300+ workers, individuals served, and advocates to gather at Westfield State University, joined by Western MA legislators

BFAIR Names Theresa Denette, MBA, as Chief Operating Officer

By Katrina Cardillo • August 18, 2026

FOR IMMEDIATE RELEASE Media Contacts: Katrina Cardillo Senior Director of Marketing & PR BFAIR 771 South Church Street North Adams, MA 01247 413.664.9382 kcardillo@bfair.org www.bfair.org BFAIR Names Theresa Denette, MBA, as Chief Operating Officer Tues. Aug. 18, 2026 (North Adams, MA) — BFAIR announced today that Theresa Denette, MBA, has been named the organization's permanent Chief Operating Officer (COO), following her tenure in the role on an interim basis since earlier this year. The appointment reflects Denette's proven leadership and the confidence BFAIR's board and executive team have in her ability to guide the organization's operations going forward. Denette has spent nearly 25 years with BFAIR, steadily advancing from Assistant Program Director to a series of senior leadership roles spanning Day Services, Quality Assurance, Clinical Services, and agency-wide Operations. Throughout her career, she has been a driving force behind program growth, operational quality, and organizational innovation. "Theresa has proven, time and again, that she is the right person for this role," said Randall Kinnas, Chief Executive Officer. "Her deep institutional knowledge, steady leadership, and genuine dedication to the individuals and families we serve have already made a real impact across our organization. I'm confident that with Theresa in this position permanently, BFAIR is exceptionally well-positioned for continued growth and excellence in the years ahead." Denette holds a Bachelor of Arts in Social Science from Westfield State College, an MBA from Southern New Hampshire University, and a Graduate Certificate in Human Resources from Fitchburg State University. She serves as President of the Board of Directors for the Northern Berkshire Community Coalition and is a member of the McCann Business Technology Advisory Board. She lives in Clarksburg with her husband and children. ###